One of the largest expenditures that we face in business is our staffing costs. We put on more staff to achieve a greater operational capacity, and expect a return on investment that is respective of the amount in wages that our staff are paid. However, based on the research conducted by IBIS World this is rarely the case. As seen in the graphs below, over the past 5 years we have seen an aggregate growth in wages of 17.9%, yet the growth of productivity across all industries has only been 4%. Furthermore, 11 of the 19 industry divisions paid out more in wages than they achieved in productivity growth. This is pretty alarming.
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There are several factors that can be attributed to this, such as company profits now going into superfunds and increasing taxes, not to mention the various distractions staff now face with technological developments such as facebook, smartphones, etc. You could always take the “Crack the Whip” approach to make your employees work harder, however that would undoubtedly destroy morale in your workplace and unhappy workers are very unproductive. So based on the premise, the logical solution would be to make your employees happier by making their lives easier, indirectly steer them away from distractions and protect them from having to take on fellow employee’s workload.
The whole idea behind Enterprise Content Management is to make your staff’s workload lighter through automating menial tasks, such as manual data entry, and delivering the information they need when and where they need it. On top of this, by having full transparency over your employee’s workload, it not only makes your staff accountable for their work, but also allows you to have the information you need at your fingertips to make well informed management decisions.
In short, through the implementation of Enterprise Content Management solutions, you can achieve a greater operational capacity without having to put on more staff, and re-allocate staff to other areas of your business which are going to create a greater income e.g. Sales, Marketing, etc.