In all organisations, one of the more difficult tasks can be training new staff on company processes, or training existing staff on new processes when they are revised. This is because of the complexities involved in a lot of business processes, and the human capacity to understand every eventuality of a process, causing a lack of consistency across the entire business. Even if you are a business that is able to communicate this to your staff effectively, how much time and resources are required to achieve this?
Business Process Management (BPM) is designed around task being completed around a predefined, dictated process, taking out the requirement of training in business specific rules and menial tasks, and leaving them to do the job that their good at.
Through this, organisations maximise productivity via:
- Reduced staff time in training.
- Reduced staff time in fixing up errors.
- Reduced staff time in passing documents onto the next person in the workflow.