Employee performance management is a process around ensuring that your team are understanding and working towards the universal objectives of the organisation productively. This is a progressive exercise of training, reviewing and incentivising your staff towards success. However, how are you gaining insights into how your employees are actually performing?
Often this is done through simply looking at the end results, or monetary value, attained by the individual or team. However this is only one minute section of the picture. When looking at staff performance in the context of business processes, it is important to understand the means as well as the end.
Any good Business Process Management (BPM) Technology provides the analytics to see what is going on at any step of the process, allowing business managers to identify performance laterally across the organisation. Examples of the areas that can be observed are:
- How many invoices are your Accounts Payable Staff processing?
- How quickly are product specialists acting upon requests for information?
- How well are people collaborating when building proposals for clients?
- How often does an approval get rejected based off incomplete/incorrect information?
- How quickly did an employee satisfy a customer inquiry?
But how can this truly be harnessed?
Coaching towards success is an obvious one. Identifying points of potential improvement is easily achieved when you have access to the information on the productivity of employees and their quality of work.
However, something that is often overlooked is reward based incentive programs to further increase performance. A study that was undertaken by Bersin & Associates found that organsations that offered effective recognition saw a 14% greater amount of employee engagement, productivity and quality of customer service. So by harnessing the power of the available analytics through BPM technologies, through offering rewards in the form of gift vouchers or social events, you can easily create a happier and productive workplace.